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MAS Urges Alternative Verification for Medically Vulnerable Bank Customers

19 February 2026155 viewsSystem

MAS has responded to a parliamentary query by affirming banks' obligations to provide alternative identity verification methods for medically vulnerable customers unable to use standard digital processes. This clarification emphasizes customer-centric compliance amid rising digital KYC adoption. Businesses in finance must review verification protocols to avoid exclusion risks and enhance inclusivity.

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